Help & FAQs

1. How long has Napoleon been in business?

Creative Outdoor Spaces has been in the business of distributing fireplaces, and inserts for over 5 years. All products sold by Creative Outdoor Space are manufactured in North America.

2. What about warranty parts?

Because we are an Authorized Dealer, you can contact us directly for any warranty items if needed.

3. How long have you been in the fireplace business?

We have been in the fireplace business since 1991; and selling on the internet since 1999.

4. What is the difference between a Fireplace and an Insert?

Zero clearance fireplaces are typically for new construction or for adding to an existing room where a fireplace does not exist. Inserts are designed to “insert” into an existing wood burning fireplace.

5. Are gas fireplaces safe?

Yes! all of our gas fireplaces must have the ability to shut off the flow of gas if there is no flame to burn it off. This is where the self generating millivolt system comes in. The millivolts energize a magnetic coil within the gas valve which holds the valve open. Should the pilot flame extinguish, the millivolts will stop generating, releasing the coil and closing the gas valve. Every Napoleon fireplace we manufacture is tested prior to shipping to ensure a 100% effective system.

6. Do I need a chimney to vent a fireplace?

All of our wood stoves and fireplaces require a chimney, either a masonry or A vent stainless steel chimney. The diameter of the chimney must match the size of the fireplace flue collar to effectively vent the combustion by-products. In addition, an existing chimney may need to be lined with a stainless steel liner to meet venting requirements of a specific fireplace. Gas fireplaces that fall under the category of B vent or natural draft fireplaces, also require either a chimney that is lined with a flexible aluminum or stainless steel liner, or they can be vented using B vent if no chimney exists. Direct vented or vent free fireplaces do not require a traditional chimney. A direct vent fireplace can be vented directly through a wall or roof. Vent free fireplaces do not require venting.

7. How much fuel do fireplaces consume and how much do they cost to operate?

This is easily calculated provided that you have the local price of the fuel to be used. 1 cubic foot of natural gas will produce *1000BTU per hour, 1 litre of propane will produce *29,059 BTU per hour and 1 US Gallon will produce *110,000 BTU per hour. (*values may vary slightly, depending on location) The BTU of the fireplace is divided by the BTU value of the fuel to determine the amount of fuel consumed per hour. Example: A natural gas fireplace that has an input of 30,000 BTU per hour consumes 30,000 / 1000 = 30 cubic feet/hour. If the price of natural gas is .35 cents ($0.0035) per cubic foot then 30 cubic feet x .35 = 10.5 cents ($0.105). Therefore the cost of operating one of our 30,000 BTU Natural Gas Fireplaces such as the new GDS28 Gas Stove for one hour is 10.5 cents.

8. Will a blower increase the heat output of our fireplaces?

Yes, aside from the fact that all our fireplaces radiate heat from their fronts, there is still heat that can be withdrawn from the parts of the fireplace body that are closed in behind the wall. While there is an air channel that allows air flow around the firebox, allowing it to absorb the heat via conduction, this channel is somewhat restrictive by its size. Using a blower increases the airflow through this channel, thereby maximizing the heat being conducted from the back and sides of the fireplace.

9. What is a direct vent fireplace?

Direct vent is a term used to describe a specifically designed fireplace that performs differently from the traditionally vented fireplace which use a chimney. This type of fireplace has a completely sealed combustion chamber which allows it to vent directly out a side wall of the home. One of the benefits of this type of design is that it must draw air necessary for combustion from the outside since the sealed combustion chamber does not allow air to be drawn in from around the fireplace. The co-axial vent system has the exhaust pipe within the air intake pipe which protects any surrounding combustible material from the high temperature of the flue gases as well as preheating the outside air prior to it being introduced to the combustion process.

10. What is a B Vent or Natural draft gas fireplace?

These type of fireplaces do not have a sealed combustion chamber and relies on the buoyancy of hot gases to vent effectively. They must be installed either with an existing chimney that meets the local building code standards or they can be installed using a B vent which is a vent pipe that must be installed to the same parameters of a masonry chimney but can be enclosed in combustible material. They draw air (oxygen) necessary for combustion from the area surrounding the fireplace. The combustion by-products or flue gases are hot and naturally rise up through the chimney which provides a route for these hot gases to escape from the house. As the fireplace continues to vent these flue gases up the chimney, the walls of the chimney heat up, which allows the flue gases to retain more of their temperature and buoyancy thereby increasing the speed with which they exit the chimney.

11. What is a vent free gas fireplace?

Vent free fireplaces are fireplaces that do not require any type of vent system. Instead, they are designed to burn clean and the combustion by-products allowed to flow into the room the fireplace is located in. Stringent requirements ensure that these fireplaces not only burn cleanly, but that they are located in rooms of sufficient size to ensure an adequate supply of fresh air is always available for the combustion process. A highly sensitive sensor is employed to turn off the gas to the fireplace should the level of oxygen within the area begin to deplete. The most obvious benefit of this type of system is that no heat is lost through the venting system making the fireplace virtually 100% efficient. Currently, these type of gas fireplaces can only be installed in some areas of the United States.

12. What does zero clearance mean?

A Zero Clearance fireplaces means that the particular fireplace can be enclosed using combustible materials. Depending upon the limitations of a specific zero clearance fireplace, these combustible building materials may be allowed to be installed right up against the body of the fireplace without fear of combustion or heat damage. However, some fireplaces require installation using non-combustible materials such as metal studs and framing for the parts of the enclosure in the immediate vicinity of the fireplace. The particular fireplace’s requirements will be specified in the fireplace’s manual.Zero Clearance does not mean that you can place objects like furniture right in front of or against the fireplace. Furniture and curtains, etc. should remain at least 48-inches from the front of your fireplace for safety.

13. What is Zone heating?

When you are moving about your home, your body doesn’t feel the need for heat as much as when you are sitting down relaxing in a family room or working on a computer in your home office. With Zone Heating you are heating the room you are in the most with an alternative heat source, such as a fireplace or stove. This keeps heating costs down as you are only heating the area of the house that you’re using and not providing heat to empty rooms.

14. What are BTUs?

BTU’s (British Thermal Units) are a standard of measurement which represent the heat value of any type of energy used to create heat. The amount of fuel that a fireplace will consume per hour is calculated with the BTU value of the fuel it uses to determine the input of that fireplace. BTU values of any type of energy are determined by the actual amount of heat required to increase the temperature of one pound of water, by one degree Fahrenheit.

15. Will a gas fireplace operate during a power outage?

Our gas fireplaces will operate without electricity. Some accessories such as blowers and some hand held remotes rely on house current for power and will not operate without power; however our fireplaces will perform effectively, even without those accessories.